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Tuesday, November 23, 2010

Second Life Customer Service

Chat Started: 11-24-2010 00:45:52
Chat Log:
NikiaM: Thank you for contacting Second Life Support, my name is Nikia how may I assist you today?
You: Hi.  I wanted to ask about performance here in Pavane, where I own about half the Region.
You: http://slurl.com/secondlife/Pavane/194/170/241
You: It's periodically getting -very- bad here, probably over the last week or two mostly. 
You: Pretty much has to be me, vast majority of the Stuff here is mine.
You: But it's Mainland, so it's not something I can check for myself.
You: Iknow restarts are hard to get, and may well not help.  Any way I can get help finding what's mainly causing the performance hit?
NikiaM: please bear with me
You: Me, too, I have a big Skating Party going here. :)
NikiaM: thank you for your patience
NikiaM: http://wiki.secondlife.com/wiki/How_many_avatars_can_I_have_on_my_region_at_once_without_causing_serious_problems_with_lag%3F
You: There are only 12 here now, an not all mine.
You: Mainland allegedly can handle up to 40.
You: And it's still bad with only two of us here.
You: The requested page title was invalid, empty, or an incorrectly linked inter-language or inter-wiki title. It may contain one or more characters which cannot be used in titles.
You: Your Wiki's response to that link.
NikiaM: please copy and paste in search
NikiaM: rather than clicking on the link
You: Ah, had already read this article a while back.
You: Already knew about that stuff. Everything was running fine till about a week ago -then- went kerflooie.  I need to know what change caused the problem.
You: Generally this article is about has helpful as a doctor telling me, "might be brain tumor.  Or indigestion."
You: And it's focused on how many Avatars I can get away with having in the Region.  Doesn't tell me what the problem is with -two- in the whole region.
You: Got any better answers why I'm paying full-sim prices for about 1/10 the performance, or can you refer me to someone who has one?

(Pop up indicating I've been disconnected, and the system is trying to reconnect...)

BethA: Thank you for contacting Linden Lab Support, My name is BethA.
Please bear with me, I may be helping other residents.

(several minute wait on hold)

I will be with you as soon as possible.You: You there yet?
You: Or are you the person the other agents give the customers they don't want to bother with?

(click)

NOTES:  Was I snappish?  Yep, old guy with 6 years of CSR experience, laid off when my employers closed and left town.

Was the article she linked to good?  Excellent, I recommend it, it provides a good and informative answer to a question I wasn't asking.

What would have been a Good Answer?  "I know that article is general, and I know someone at Linden Labs has access to tools to answer your specific question.  But I don't have those tools, and I don't have a way to refer you to the person who does have those tools.  Sorry."  Honest and accurate.  So, why didn't I get -that- answer?

Griz




Friday, November 12, 2010

Welcome to Minnesota... here's your shovel...

Issued by The National Weather Service
Duluth, MN
3:29 pm CST, Fri., Nov. 12, 2010

... WINTER STORM WARNING IN EFFECT FROM 6 AM SATURDAY TO NOON CST SUNDAY...

THE NATIONAL WEATHER SERVICE IN DULUTH HAS ISSUED A WINTER STORM WARNING FOR HEAVY SNOW... WHICH IS IN EFFECT FROM 6 AM SATURDAY TO NOON CST SUNDAY.

* TIMING AND LOCATION: SNOW WILL LIFT NORTH OVER THE SAINT CROIX RIVER VALLEY AND INTERSTATE 35 CORRIDOR SATURDAY MORNING... RAPIDLY ACCUMULATING FOR INLAND LOCATIONS... THROUGH THE AFTERNOON.

* SNOW ACCUMULATIONS: WIDESPREAD SNOWFALL TOTALS OF 8 INCHES OR MORE CAN BE EXPECTED INLAND FROM LAKE SUPERIOR. THIS INCLUDES THE LOCATIONS OF AITKIN... HINCKLEY... MOOSE LAKE... CLOQUET... HERMANTOWN... OVER THE HILL IN DULUTH AND ISLAND LAKE IN NORTHEAST MINNESOTA... AS WELL AS SIREN... SPOONER... AND SOLON SPRINGS IN NORTHWEST WISCONSIN.

LOCATIONS ALONG THE IMMEDIATE SHORE OF LAKE SUPERIOR... INCLUDING DOWNTOWN AND LAKESIDE DULUTH... AND SUPERIOR... CAN EXPECT RAIN SATURDAY WITH NO SNOW ACCUMULATION.

* MAIN IMPACT: THE WEIGHT OF THE SNOW... COMBINED WITH STRONG WINDS MAY BRING DOWN TREE LIMBS AND POWER LINES. IN ADDITION... TRAVEL WILL BECOME DIFFICULT DUE TO SNOW COVERED ROADS AND PERIODS OF WHITE OUT CONDITIONS.

PRECAUTIONARY/PREPAREDNESS ACTIONS...

THIS WINTER STORM WARNING IS FOR HEAVY WET SNOW THAT WILL MAKE TRAVEL DIFFICULT. KEEP A WINTER SURVIVAL KIT IN YOUR VEHICLE... INCLUDING A FLASHLIGHT... FOOD... AND WATER.



Wednesday, November 3, 2010

NaBloPoMo Days 2 & 3

Day 2 Tuesday.  I voted.  I'm in Minnesota's 8th Congressional District.  Waited to see the results on Wednesday.

Day 3, Wednesday.  As far as the Election results are concerned.... Wordless Wednesday.
And it is a damn good thing I don't discuss politics, because these days, nobody listens to anyone unless they already agree with them.  Anyone else they just scream at and insult.

My take away?  To paraphrase Gary Larson: Welcome to Minnesota.  Here's your accordion.

I am hugely pleased by the response to the Collective Feed.  It's lovely to see so many participating this year.  I am even more pleased because I just maintain a simple list of blogs on my website, Yahoo Pipes and Feedburner do all the heavy lifting.... and I get to look important.  ;-)

Griz




Monday, November 1, 2010

NaBloPoMo 2010 Day 1

Okay, so here is my first entry for NaBloPoMo 2010. Am I liable to make it this time? Doubt it, gonna be a busy month, but I'll make a start. I did manage to complete National Blog Post Month -and- National Podcast Post Month (NaPodPoMo) both in 2008, but that was a fluke -- after the 30 podcasts, blogging seemed like cheating. :)

I got the NaBloPoMo Collective Feed all updated with the new folks that wanted to participate. I didn't even count em, lessee... 28? Wow. Utterly amazing, that. A few technical stumbles there, but I think they're all sorted. even remembered how to sort the list by name. http://traffic.libsyn.com/grizzly/nablopomo.html

Went downtown this morning for a Temp assignment, my first work in about two years (school was in there, but even so). Got to the place I was supposed to work, assignment canceled, everyone go home... ah, well. Next time.

Meanwhile, "Eugenics and Other Evils" is perking along on my Stories from the Hiber-Nation podcast, and just dropped on Podiobooks.com, so I have Something In Podcast Form up through December. Not even going to think about NaPodPoMo this year. Should be busy doing that work thing. I DJed a big Halloween party at Phat Cats on Second Life. Pretty good turn-out. Now I have a lot of paid-for music I won't be able to use for another year. And here comes the Christmas Party season. Such is life.

If y'all on NaBloPoMo have any glitches in the feed, give me a holler over on the Ning group, I'll do my best to get them fixed promptly. Wonder if this sort of thing is a good job skill?

Griz